Patient information
Information, guidance and resources for our patients
Because patient care is our most important job, Los Robles Health System is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.
Helpful links for patients
Helpful links for patients
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
Welcome to our medical center
We are happy to be your destination for all things healthcare. Before you arrive, please review this information to help you get started.
What to bring to your appointment
We encourage you to bring:
- Insurance card
- Forms or instructions from your physician
- List of your current medications
- Photo ID
Upon arrival at the hospital
To confirm your appointment date and arrival time, please contact your physician's office.
Enter Los Robles Regional Medical Center through the main entrance, any time from 5:00am to 9:00pm. After 9:00pm, please use the emergency department entrance.
You can check in with our volunteers at the information desk for further directions.
Parking
On our main campus, we have valet parking available Monday through Friday, from 7:00am to 7:00pm. There is also additional parking located in our parking structure.
The same types of designated parking are available to patients and visitors at our other locations as well.
Recognition programs
Each quarter, we honor our employees, physicians and volunteers with an award ceremony. We would love to hear about your experience, please select one of the award categories to nominate an outstanding nurse, staff member, physician or volunteer. We look forward to recognizing a care team member that has gone above and beyond to make a difference in your experience.
Champion of the Quarter award
We strive to provide superior service and professional conduct that models our Champion of the Quarter values of superior teamwork, respect, professionalism, compassion, and communication. Nominate an employee, volunteer, physician, or a peer for service excellence.
The DAISY Award
Want to thank your nurse for their extraordinary care? As part of our nursing recognition program, we encourage you to share your story and nominate a nurse for our quarterly The DAISY Award.
The DAISY PETAL award
The DAISY PETAL (Performing Exceptional Tasks and Affirming Lives) award recognizes those that are not nurses for the exceptional care and service they provide to patients and families.
Hero's Heart award
Let's honor our teachers that demonstrate the meaning of having a "heart of gold." We are strong advocates of giving back to our community, which is why we will be honoring one elementary school teacher, one middle school teacher and one high school teacher with our Hero's Heart award.